Terms & Conditions
Welcome to Dreamss Lab™! These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services provided through the website (collectively referred to as the “Service”). By accessing or using the Service, you agree to be bound by these Terms. Please read these Terms carefully before accessing or using the Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1. Account Registration
To access certain features of the Service, you may be required to register for an account. When you register for an account, you agree to provide accurate and complete information about yourself. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
2. Orders and Payment
By placing an order through the Service, you warrant that you are legally capable of entering into binding contracts. You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Service. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
3. Product Availability
All orders are subject to product availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice.
4. Shipping and Delivery
We aim to ship orders within 10 business days after receipt of payment. Delivery times may vary depending on your location and shipping method. Dreamss Lab™ is not responsible for any delays or lost shipments during delivery. Upon receipt of the tracking number, customers are kindly advised to liaise directly with the designated delivery company for any inquiries pertaining to their shipment.
5. Returns and Refunds
Please refer to our Refund and Returns Policy for information on returns and refunds.
6. Intellectual Property
The Service and its original content, features, and functionality are owned by Dreamss Lab™ and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
7. Limitation of Liability
In no event shall Dreamss Lab™, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
8. Governing Law
These Terms shall be governed and construed in accordance with the laws of South Korea, without regard to its conflict of law provisions.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion.
10. Events
Products purchased through promotion events or artist collaborated events are strictly non-refundable. However, exchanges for products of the same price may be facilitated, subject to certain conditions. Dreamss Lab™ does not offer refunds for products purchased during these special events.
If you wish to exchange a product purchased through a promotion or artist collaborated event, please contact Dreamss Lab™ within [number] days of the purchase date. The product must be in its original condition, unopened, and accompanied by proof of purchase. Upon verification of eligibility for exchange, Dreamss Lab™ will provide instructions for returning the product. Once the returned product is received and inspected, an exchange for a product of the same price will be processed. Please note that exchanges are subject to product availability.
11. Terms & Conditions for Third-Party Distributors
A. Product Distribution: Distributors are authorized to distribute Dreamss Lab™ products within their designated territories or channels as specified in the distribution agreement. Products must be sold in accordance with Dreamss Lab™’s pricing and branding guidelines.
B. Restocking Fees: In the event of product returns, Distributors may be subject to restocking fees as determined by Dreamss Lab™. Restocking fees cover administrative costs associated with processing returned products.
C. Return Fees: Distributors are responsible for covering return shipping costs for products returned due to defects or damages. Dreamss Lab™ will reimburse return shipping costs for eligible returns upon receipt and inspection of the returned products.
D. Shipping Fees: Shipping fees for bulk orders or regular product shipments are the responsibility of the Distributor. Dreamss Lab™ may provide shipping options and carriers for Distributors to choose from, with shipping costs calculated based on order volume and destination.
E. Deposits for Bulk Orders: For bulk orders or large-scale purchases, Dreamss Lab™ may require a deposit from Distributors to secure the order. Deposits are non-refundable and will be applied towards the total purchase amount.
F. Compliance with Laws and Regulations: Distributors must comply with all applicable laws, regulations, and industry standards governing the distribution and sale of skincare products in their respective territories. Dreamss Lab™ reserves the right to terminate distribution agreements with Distributors found to be in violation of any laws or regulations.
12. Contact Information
If you have any questions about these Terms, please contact us at legal@dreamsslab.com.
By accessing or using the Service, you agree to be bound by these Terms. If you find yourself unable to agree to all of these Terms, we kindly invite you to exit our website. Please be aware that should you proceed with purchases from Dreamss Lab™ without agreeing to our Terms & Conditions, we regret to inform you that any subsequent claims will strictly not be entertained.